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Chief Platform Architect @ IBM

Views are my own

Dreamforce 2022 - IBM Customer 360

What a great week at Dreamforce meeting lots of great people and sharing the IBM Sales/Support transformation story. You can watch my Salesforce+ session discussing how IBM benefits from using the Salesforce platform: Developer Keynote: Encore

Asset Reuse At Scale

Overview Asset reuse is the practice of using existing assets to solve a problem instead of always creating new assets. This practice can be very effective for organizations as it can help to reduce costs and accelerate completing tasks. One of the main challenges of asset reuse is identifying which assets are available for reuse. Organizations have different types of assets including tools, best practices, and even people that each have their own unique details.

Data Privacy Protections in Salesforce

Overview Companies today are required to adhere to data privacy regulations based on the countries and regions they operate in throughout the world. Companies that operate in multiple data privacy jurisdictions have an added challenge when it comes to implementing privacy solutions. The various data privacy regulations do not always align on how the specified data should be protected which can lead to challenges in how IT implements these requirements. Platforms which provide out-of-the-box capabilities to meet these requirements and specifically allow for multiple security protections in parallel allow IT teams meet these requirements which is a win for those protected by these regulations and the businesses that manage the data.